By Dave George, SVP & General Manager, netsapiens Many Internet Telephony Service Providers (ITSPs) save any discussion of best practices for how they sell their products and solutions to customers. As a result, they invest time and money improving...
By Dave George, SVP & General Manager, netsapiens
Have you ever witnessed avid sports fans vigorously defending their favorite teams from critical jabs? Ask yourself, would your customers do the same for your products and services? That’s the...
Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC)...
Stephen Leaden, a contributor to Unified Communication Strategies, recently published an article focusing on how enterprises can be affected when their aging communications system becomes no longer supported by the manufacturer. We would like to...
In many industries, it may seem foolish for smaller operations to try and go toe to toe with larger, established competitors. For those in the telecom space, it can be daunting to look at the market landscape and see a handful of major players...
Regardless of industry or scale, every business is dependent on customer communication to some extent. Every organization needs to be able to provide a clear channel of communication in the event that their customers need to get in touch with them....
Downtime is the bane of existence for unified communications users and service providers alike. When normal operations are disrupted and significant periods of downtime occur, that spells trouble for both the service provider and the customer who...
As technology achieves a more prominent position in the enterprise and SMB markets, the ability to streamline and integrate a variety of tools into one central solution will be increasingly important for the future of business communication. This is...